current job postings
Customer Service - New Bethlehem, PA
Functional area: Customer Service
Country: United States
City: New Bethlehem, PA
Company name: Air & Gas Solutions LLC
Date of posting: May 26, 2021
The Role
Customer Service
We are looking for a friendly and hard-working customer service associate to join our growing team. You will have primary responsibility for answering all incoming calls and emails, fielding customer questions and complaints, and transferring potential leads to our sales team. As a customer service associate, you should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.
What you can expect from us?
Choose your career with us!
Drive your Career, Explore Opportunities, Realize your Passion . . .
Attractive benefits Include:
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Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
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Health insurance/ Dental insurance/ Vision insurance
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Competitive paid time off
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Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.
What we expect of you?
Job Duties
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Order entry
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Product quotations
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Answer incoming calls and emails in an efficient manner
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Identify customer questions, concerns, and overall needs
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Provide accurate answers and solutions to customer queries
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Address customer complaints in a compassionate and patient manner
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Redirect customers to appropriate teams and/or departments as needed
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Check voicemail inboxes and return calls in a timely manner
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Develop professional relationships with ongoing customers through excellent customer service
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Follow-up with callers on complaint and/or question resolution status
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Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
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Follow company communication procedures, policies, and guidelines at all times
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Perform each duty above with our customers’ satisfaction as the number one priority
Requirements
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High School diploma
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Customer service experience is a plus
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Excellent interpersonal communication skills, both verbal and written
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Computer skills - Microsoft office
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Ability to Multitask
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Motivated, energetic, driven work ethic
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Able to work extended hours and Saturdays when necessary
City
New Bethlehem, PA
Air & Gas Solutions LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Air & Gas Solutions LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Air & Gas Solutions LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.